Are there any extra charges?
No. The price that you see on the website is inclusive of all taxes. We do not charge separately for shipping.
I have placed an order but haven’t received an order confirmation or invoice. What do I do?
If you haven’t received an invoice within 2 hours of placing your order, please contact us at firstname.lastname@example.org After which, you’ll either get a confirmation message about the payment and we’ll ship your order OR the amount will be refunded into your account within the next 7 working days.
How long does delivery take after order placement?
Your Super Buddy device/accessory will be delivered within 5-7 working days of the order confirmation. In some cases, it may take an additional 2-3 days, depending on the availability of the courier service/holidays/banking confirmation.
Is there an additional shipping charge?
No, Tarbull (Super Buddy) Limited doesn’t charge extra for shipping its products.
How long does it take to process my order?
An order is processed between working days (Monday to Saturday). If you have placed an order before noon, it will get processed on the same day. Post-noon orders are processed the next day.
How do I track my order?
On placing an order, you will receive an email containing your shipping information and tracking ID. Use the tracking id to trace your shipment via the “Track Your Order” link on our website.
How do I claim a Refund & Replacement?
A request for a refund or replacement of a product is allowed only within 24 hours. Kindly attach the receipt of the order.
To process the replacement, submit a receipt and verification of the complete product with packaging, accessories & freebies (if any). In case of a missing or damaged item (including the box), the cost will be debited from the customer.
The package with the product and its accessories should be intact when the courier company picks up the order.
Please check the Shipping & Returns Policy for more details
Can I cancel my order?
Yes, you can cancel your order any time before the product has been dispatched. Once the order has been shipped from our warehouse, cancellation will not be possible.
In case of any issues, contact us at email@example.com
Can I change my delivery address?
Yes, a change of address is possible only before the order has been dispatched. Once shipped from our warehouse, a change in delivery address is impossible.
How long does it take to cancel my order?
It takes up to 2 working days to complete the order cancellation process. You will be informed of the same via email or SMS.