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Eligibility Criteria for Refund
- This offer is only valid for purchases made on www.mysuperbuddy.com and is not applicable to purchases made on any other online website or through any offline retailer.
- The offer is valid for a period of 7 days from the date of receipt of the product. Requests raised post 7 days of receipt will not be accepted
- Please ensure to keep the original invoice copy issued by Super Buddy for return purposes.
- The product must not be damaged, accessories should not be missing, and the product packaging should not be tampered with in order to qualify for a return or refund.
Terms & Conditions
- After submission of the above form, Super Buddy Team will verify the details submitted within 2 business days and revert via email to confirm approval or disapproval of your refund request.
- If approved, you will be guided on how to pack the product for pick-up.
- Our pick-up courier partner will pick up the product and share a live tracking link.
- The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box), will be debited from the advance payment done & the remaining payment will be refunded.
- The refund amount shall be credited to the original payment mode used during placement of the order.
- Payment should reflect in your account 7-10 days of receipt of the product. Super Buddy is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays.
Return and Refund Request
We take pride in creating products that inspire and delight children, and we're sorry to hear that we missed the mark with your purchase. Your refund request has been received and is now in the hands of our dedicated team. We appreciate your understanding as we work to resolve this issue.
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