Eligibility Criteria for Refund

• This offer is only valid for purchases made on www.mysuperbuddy.com and is not applicable to purchases made on any other online website or through any offline retailer.
• The offer is valid for a period of 7 days from the date of receipt of the product. Requests raised post 7 days of receipt will not be accepted
• Please ensure to keep the original invoice copy issued by Super Buddy for return purposes.
• The product must not be damaged, accessories should not be missing, and the product packaging should not be tampered with in order to qualify for a return or refund.

Terms & Conditions

• After submission of the above form, Super Buddy Team will verify the details submitted within 2 business days and revert via email to confirm approval or disapproval of your refund request.
• If approved, you will be guided on how to pack the product for pick-up.
• Our pick-up courier partner will pick up the product and share a live tracking link.
• The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box), will be debited from the advance payment done & the remaining payment will be refunded.
• The refund amount shall be credited to the original payment mode used during placement of the order.
• Payment should reflect in your account 7-10 days of receipt of the product. Super Buddy is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays.